TERMS AND CONDITIONS
Revells Travel Limited – Booking Terms & Conditions
These booking conditions, together with our Privacy Policy and any other written information brought to your attention before we confirm your booking, apply to all bookings made with Revells Travel Limited.
Please read them carefully as they set out our respective rights and obligations.
By making a booking with us you confirm that you have read, understood and accepted these terms and conditions on behalf of yourself and all members of your travel party.
​
1. Company Information
Revells Travel Limited
Registered Office:
35b High Street
Headcorn
Ashford
Kent
TN27 9NL
United Kingdom
​
Additional Branch Location:
5 Stone Street
Cranbrook
Kent
TN17 3HF
United Kingdom
Company Registration Number: 11232993
Registered in England and Wales
VAT Registration Number: GB466 2925 64
​
Revells Travel Limited operates under the Code of Conduct of The Travel Network Group and the Travel Trust Association (TTA).
As members, we adhere to the professional standards, financial protection requirements and consumer protections required by these organisations.
Throughout these terms:
“we”, “us” or “our” refers to Revells Travel Limited
“you” refers to the lead passenger and all persons included on the booking.
The lead passenger must be at least 18 years old and accepts these terms on behalf of all passengers on the booking.
​
2. Our Role (Agent or Tour Operator)
Revells Travel Limited may act in one of two capacities depending on the booking:
As a Travel Agent
In most cases we act as a travel agent arranging travel services on behalf of third-party suppliers such as airlines, tour operators, hotels, cruise companies and transfer providers.
When acting as an agent:
• your contract is with the supplier providing the service
• the supplier’s terms and conditions apply
• we accept no responsibility for the acts or omissions of those suppliers
As a Tour Operator
In some cases Revells Travel Limited may combine travel services and sell them as a package holiday.
Where we act as a tour operator we will be responsible for the provision of the package in accordance with the:
Package Travel and Linked Travel Arrangements Regulations 2018.
For certain “low-cost” airlines (for example EasyJet or Jet2) we may act as your agent when making the booking.
​
3. Booking and Payment
When you make a booking you must pay the required deposit or full payment as advised at the time of booking.
All deposits paid to Revells Travel Limited are non-refundable.
Where only a deposit is paid, the remaining balance must be paid by the balance due date shown on your booking confirmation.
Failure to pay the balance by the due date may result in cancellation of the booking by the supplier and cancellation fees being applied.
Unless otherwise stated, monies paid to us are held on behalf of the supplier in our Travel Trust Association trust account.
You must check all booking details carefully when you receive your confirmation and notify us immediately of any errors.
Names must match passports exactly.
​
4. Pricing
Prices are subject to availability and confirmation at the time of booking.
Prices may change due to circumstances outside our control including:
currency fluctuations
supplier price increases
tax changes
fuel surcharges
government charges
Once confirmed, price changes will only be applied where permitted under supplier terms or applicable regulations.
​
5. Changes to Bookings
If you wish to amend your booking you must notify us in writing.
Changes are subject to availability and supplier terms.
Supplier amendment fees may apply as well as any appicible cost differences.
Revells Travel Limited may also charge an administration fee where appropriate.
Some bookings (particularly flights) may be non-changeable.
​
6. Cancellations by You
If you wish to cancel your booking you must notify us in writing as soon as possible.
All deposits paid to Revells Travel Limited are non-refundable.
In most cases, payments made toward travel arrangements are also non-refundable, as the services we arrange are provided by third-party suppliers who impose their own cancellation terms and charges. These charges may increase the closer the cancellation is made to the departure date.
Cancellation terms vary between airlines, hotels, tour operators, cruise companies and other suppliers. As a result, the specific cancellation conditions for your booking will depend on the individual supplier(s) involved and the type of travel product booked.
Full details of the cancellation terms applicable to your booking can be provided upon enquiry and will also be confirmed as part of your booking documentation where available.
Any refunds due following cancellation will be subject to the relevant supplier’s terms and conditions and will only be processed once funds have been received from the supplier. Revells Travel Limited cannot guarantee refund timeframes from third-party suppliers.
We strongly recommend that customers purchase comprehensive travel insurance at the time of booking to cover cancellation costs in the event that you need to cancel your travel arrangements.
​
7. Cancellations by Revells Travel
We aim to provide travel arrangements as booked.
However we reserve the right to cancel arrangements where necessary.
Reasons may include:
supplier cancellations
operational issues
insufficient participants for tours
non-payment of balance
safety concerns
government restrictions
Revells Travel Limited reserves the right to cancel bookings at any time prior to departure where circumstances make travel unsafe, impractical or impossible.
This includes situations where the UK Foreign, Commonwealth & Development Office (FCDO) advises against all travel or all but essential travel to your destination.
Cancellations may therefore occur with no minimum notice period prior to departure where required.
Where possible we will offer:
a refund
or an alternative arrangement.
​
8. Airline Schedule Changes
Airlines may change flight times, aircraft types or schedules.
Such changes are outside our control.
Where airlines make significant schedule changes we will notify you as soon as possible and assist with alternative arrangements where available.
Revells Travel Limited cannot be held responsible for airline schedule changes.
​
9. Supplier Insolvency
Travel services are provided by independent suppliers.
In the unlikely event of supplier insolvency, protection may be provided through:
ATOL protection
Travel Trust Association financial protection
Supplier failure insurance where applicable
Protection varies depending on the booking type.
We will advise you where protection applies.
​
10. Accommodation
Accommodation ratings are provided by suppliers and are intended as a guide only.
Standards vary between countries.
Safety standards abroad may differ from those in the UK.
Local taxes or resort fees may be payable directly to the accommodation provider.
Check-in and check-out times are determined by the accommodation provider.
​
11. Special Requests
Special requests (dietary requirements, room preferences, accessibility requests etc.) must be made at the time of booking.
We will pass requests to suppliers but cannot guarantee they will be fulfilled.
​
12. Travel Insurance
Adequate travel insurance is a condition of booking.
Insurance should cover:
cancellation
medical expenses
repatriation
loss of baggage
travel disruption.
If you travel without adequate insurance we cannot be liable for losses that insurance would normally cover.
​
13. Passports, Visas and Entry Requirements
It is your responsibility to ensure you hold the correct travel documentation.
This includes:
passports
visas
vaccination certificates
entry documentation.
Many destinations require passports to be valid for at least six months beyond your return date.
Failure to comply with entry requirements may result in denied boarding or entry.
Neither we nor suppliers accept liability in such cases.
​
14. Travel Advice
Customers must check travel advice issued by the UK Foreign, Commonwealth & Development Office (FCDO):
www.gov.uk/foreign-travel-advice
This should be checked before booking and before departure.
​
15. Force Majeure
We will not be liable for failure to perform our contractual obligations where this is due to events beyond our control.
These may include but are not limited to:
war
terrorism
civil unrest
government actions
pandemics
natural disasters
weather disruption
airspace closures
industrial disputes
transport failures.
Where such events occur we reserve the right to amend, delay or cancel travel arrangements.
​
16. Behaviour
Suppliers may terminate your stay without refund if behaviour is unacceptable.
You may be liable for any damage caused to accommodation or property.
You agree to indemnify Revells Travel Limited against claims arising from your behaviour.
​
17. Complaints
If you experience a problem during your trip you must report it immediately to the local supplier or representative.
If the issue cannot be resolved locally you should contact us.
Formal complaints must be submitted in writing after your return.
​
18. ATOL Protection
Many flights and flight-inclusive holidays are protected by the Air Travel Organiser’s Licence (ATOL) scheme.
When you purchase an ATOL protected arrangement you will receive an ATOL Certificate explaining the protection provided.
Where ATOL protection does not apply alternative protection may be provided.
​
19. Financial Protection
Revells Travel Limited is a member of the Travel Trust Association (TTA) and The Travel Network Group.
Customer monies are protected in accordance with TTA financial protection arrangements.
​
20. Chargebacks and Payment Disputes
If you believe a payment has been made incorrectly please contact us first so we can investigate.
Unnecessary chargebacks or payment disputes may delay resolution of issues and could result in cancellation of services.
We reserve the right to recover administrative and financial costs associated with unjustified chargebacks where permitted by law.
​
21. Data Protection
Revells Travel Limited complies with UK data protection legislation including the UK GDPR.
Personal data is used only for the purpose of arranging and managing travel bookings.
Your information may be shared with travel suppliers where necessary to fulfil your booking.
We do not sell personal data to third parties.
​
22. Website Terms of Use
Use of our website is subject to these terms.
Content is provided for general information only and may change without notice.
We do not guarantee the accuracy or completeness of website content.
External links may be provided for convenience but we are not responsible for the content of third-party websites.
​
23. Governing Law
These terms and conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.